![angry giant stomping angry giant stomping](https://duncancaldwell.com/Site/Call_to_Arms_for_Foz_Coa_files/DSCF8785.jpg)
And when all is well you can ask them to tell you how good you were – and ask them to give a little bit more of a story about your people and how they delivered your service. Additionally, when that service is complete, you need to ask them if it met their expectations and if it did not, sort out the problem and do it fast. Your customer needs to be informed, they need to know when their stuff is going to happen, be that an appointment, a delivery of a bag of sand, their medicine or their new TV. You want to be brilliant and to be seen to be brilliant. Just because they have got their wallets out and made that purchase does not mean that they are less important than the next customer to buy. With kindness, respect and above all with reliable information that binds your promises to their expectations. Your customers are your most precious assets, without them you don’t have a business it doesn’t matter if you are a bank, a broadband provider, a retailer, a doctor or a seller of giant’s boots, you need to treat customers in exactly the same way you’d treat your friends or your family. This is the (not so) fairy tale that ContactEngine was created to stop. This was exactly the experience I had with a well know European Telecommunications company, whose name I forget……
![angry giant stomping angry giant stomping](https://thumbs.dreamstime.com/b/foot-tramples-man-illustration-stomping-51597178.jpg)
We can only live in hope that the good elves of Never Never Land make sure they popped out for lunch as they heard the crash, crash, crash of a stomping Giant’s furious approach……
#ANGRY GIANT STOMPING SKIN#
He wrapped his (badly bruised) feet with the skin of an Englishman and started down the beanstalk.Īnd that’s where this tale must end, for what followed is not for the faint-hearted. Unable to stand the jazz funk version of Green Sleeves any longer, Gerald (whose veins where now pulsating exactly to the rhythm of his increasingly fast heart rate, making the word on his head resemble a small neon sign hanging above a particularly rude shop on a dark night) asked for a call back.īy 12 noon Gerald had started to eat his own breakfast table, he’d kicked his favourite chair (made of the finest Elvish bones) as hard as he could, which, ironically because he’d forgotten he wasn’t wearing any boots, made him even crosser.
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The elves of Never Never Land are very keen to help, just so long as you can understand their very strong elvish accents and don’t deviate from a set of questions that they have written down in blood red ink, on a vellum scroll by the call centre senior Troll. Thoughtful folk that they were, they suggested that Gerald asked for a ‘call back’, whereupon our increasingly red faced giant would get a call from Never Never Land. The company had spent many meetings deciding that it would be kind to their customers by leaving a message on their telephone number to explain that whilst all customers were very important to them, they were in fact very busy indeed and would not be able to answer the phone for at least 2 hours. Interestingly, though Gerald was unaware of this (what with giants caring little about their appearance and rarely owning mirrors), the veins spelt out a particularly rude word.Īnd so it came to pass that by 10am Gerald decided he would try and find his boots by personally telephoning Fe Fi. By twenty to nine you could (if you’d dared to stand nearby) see the veins begin to pop out of his reddening temple. Gerald, unlike his more ferocious fellows, was a mild mannered giant (if such a thing can be imagined) so it wasn’t until 8:30am on Friday morning that he started to get annoyed.īy 8:35am he was drumming his fingers impatiently on his outsized breakfast table. He had placed the order in plenty of time and had been told to expect delivery sometime during that day. Gerald (for that was his name) knew that his order was scheduled to arrive this coming Friday, well in time for his planned foray down the beanstalk for a spot of village destroying. This giant had ordered a new pair of boots from Fee Fi Fo Fum plc, a niche footwear supplier for the larger footed. Once upon a time, in a land far, far away, there lived a giant. If one is to set esteem by such advice I have unfortunately just wasted my best opportunity to encourage you to carry on……. When I was a school boy an old English teacher - Mr Burrows - always insisted that the first sentence you write is the most important one of all it sets the scene for the essay and must therefore entice the reader to persevere.